When it comes to home appliances such as your heating and air conditioning system, you need to make sure that any problems are handled the right way. That includes installation and replacement services as well as repairs when things go wrong. With winter on its way and the weather getting colder every day, it’s more important than ever to ensure that such systems work exactly, precisely the way they’re supposed to.
Good HVAC services depend on delivering their promises, and most companies offer some kind of guarantee or another. As a potential customer, however, you should understand exactly what they mean and what you can expect when you see such guarantees for any service. We believe that our guarantees spell it all out clearly.
Services Should Be Swift
When it comes to heating and cooling, you can’t simply sit and wait until the repair technician has a free moment. Every minute wasted means your home becomes less comfortable–and during the chill or winter and the heat of summer, it can easily become a health issue for your family.
That’s why we offer a Comfort Now Guarantee: meaning that your HVAC system will be operational again within 24 hours of you first contacting us. We also provide a direct line to our owner so that you can speak directly with the man in charge and ensure that your problem is addressed swiftly.
Services Should Be Conducted Properly
Speed should never come at the expense of quality, and while it’s important to address an HVAC issue before your home turns into an icebox, you don’t want the same issue to crop up again a few weeks or months later. Less professional services will do just enough to get the system up and running again, only to have to return multiple times to get the problem fixed.
We counter that with a number of guarantees, including:
- 100% Satisfaction Guarantee. That means you will be happy with our services or else we will do what it takes to make it right, up to two years after we install a new HVAC system in your home.
- Peace of Mind Guarantee. This protects your home and furnishings from any damage. We will leave your home in the same state we found it in every time.
- “No Overtime for Life” Guarantee. That means that if the problem requires extra time to solve, we won’t ever charge overtime for it, no matter what.
Services Should Cost What You Expect
Disreputable companies always find ways to tack on extra charges to any service, usually after the operation has begun. We protect you from that with our Total Investment Guarantee. Once you have signed a contract with us to perform work on your system, any additional work that needs to be performed as a part of that operation will be conducted at absolutely no cost to you.
Earthwise Home Services provides HVAC, plumbing and water heater services throughout the Ft. Worth, TX area. Call us today to set up an appointment and let us know how we can help!